Refund policy

RETURN AND REFUND POLICY:

Thank you for shopping at Jagged Vault. We want you to be completely satisfied with your purchase.

Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

How to Request a Return
To start a return, please contact us at hello@jaggedvault.com with your order number and reason for the return. We will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges
If you need to exchange an item for a different size or color, please contact us at hello@jaggedvault.com.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the return shipping cost.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@jaggedvault.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds
If you have not received your refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, contact us at hello@jaggedvault.com.