Shipping policy

Shipping Policy

Last updated: September 8, 2026

Thank you for shopping at Jagged Vault. Here is everything you need to know about how we ship your orders.

Processing Time
Orders are processed within 1-3 business days after payment is confirmed. You will receive an email with tracking information once your order has shipped.

Shipping Methods and Delivery Times

United States:

  • Standard Shipping: 7-15 business days
  • Expedited Shipping: 5-10 business days (where available)

International:

  • Standard International Shipping: 14-30 business days
  • Delivery times vary by country and customs processing

Please note that these are estimated delivery times. Actual delivery may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions — check our website for current offers.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2-5 business days after receiving your tracking number for tracking information to update.

International Orders and Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These fees are not included in the product price or shipping cost. Jagged Vault is not responsible for delays caused by customs.

Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at hello@jaggedvault.com with your order number. We will work with the shipping carrier to locate your package. If your package is confirmed lost, we will send a replacement or issue a full refund.

Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us
If you have any questions about shipping, please contact us at hello@jaggedvault.com.